Nomadicpod (Npod) Privacy Policy

Nomadicpod (“Npod”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the Npod mobile application, website, and related services (the “Platform”).

By using Npod, you agree to this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide

• Full name
• Phone number
• Email address
• Home/work addresses
• Profile photo
• Payment information
• Identity verification documents (where required)
• Trip or delivery details
• Vehicle purchase or rental information

1.2 Automatically Collected Information

When you use the Platform, we collect:

• Location data (GPS, approximate location)
• Device information (model, OS, IP address)
• App usage data (pages viewed, actions taken)
• Trip history and booking records
• Crash logs and performance data

1.3 Information from Third Parties

We may receive information from:

• Payment processors
• Identity verification providers
• Transport partners
• Mapping and navigation providers
• Referral partners

2. How We Use Your Information

We use your information to:

• Provide ride-hailing, intercity, parcel, rental, and car sales services
• Match riders with drivers or service providers
• Process payments and refunds
• Improve safety and fraud prevention
• Provide customer support
• Send service notifications
• Improve app performance and user experience
• Comply with legal and regulatory obligations

3. Location Data

Npod uses location data to:

• Match riders with nearby drivers
• Track trip progress
• Provide estimated arrival times
• Improve safety and dispute resolution

Location tracking may occur:

• While using the app
• During active trips
• In background (where permitted and necessary)

You can disable location access, but some features may not work properly.

4. How We Share Information

We may share your information with:

4.1 Service Providers

• Drivers and couriers
• Transport operators
• Rental providers
• Vehicle sellers or buyers (limited necessary info)

4.2 Third-Party Vendors

• Payment processors
• Cloud hosting providers
• Analytics providers
• Customer support tools
• Identity verification services

4.3 Legal Requirements

We may disclose information:

• To comply with law enforcement requests
• To protect user safety
• To prevent fraud or illegal activity
• To enforce our Terms of Use

4.4 Business Transfers

If Npod undergoes merger, acquisition, or restructuring, user data may be transferred as part of that process.

5. Data Retention

We retain personal data:

• As long as necessary to provide services
• To comply with legal obligations
• To resolve disputes
• To enforce agreements

When no longer needed, data is securely deleted or anonymized.

6. Data Security

We implement security measures including:

• Encryption of sensitive data
• Secure servers and cloud infrastructure
• Access control restrictions
• Monitoring for fraud and unauthorized access

However, no system is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to certain processing activities
• Withdraw consent (where applicable)

You can submit an account deletion request at nomadicpod.com/npod-delete-account or contact us via our support channels.

8. Cookies & Tracking

We may use cookies and similar technologies to:

• Improve app performance
• Remember user preferences
• Analyze usage trends
• Enhance security

You may manage cookies via device settings.

9. Children’s Privacy

Npod is not intended for individuals under 18.

We do not knowingly collect data from minors. If discovered, such data will be deleted.

10. Data Sharing Between Users

Certain data is shared to facilitate services:

• Riders may see driver name, photo, and vehicle details
• Drivers may see rider name, pickup location, and contact number (where necessary)
• Delivery recipients may receive sender details

11. International Data Transfers

Your data may be processed or stored in servers located outside your country, subject to applicable safeguards.

12. Third-Party Links

The Platform may contain links to third-party services. We are not responsible for their privacy practices.

13. Data for Safety & Fraud Prevention

We may use data to:

• Detect fraud
• Prevent abuse
• Investigate incidents
• Improve platform safety

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted in the app, and continued use of Npod means acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy, contact:

Nomadicpod (Npod)

Support: support@nomadicpod.com

Website: nomadicpod.com

Address: 371 Borno Way, Alagomeji, Yaba, Lagos.

Acknowledgement

By using Npod, you confirm that you:

• Have read and understood this Privacy Policy
• Agree to the collection and use of your data as described
• Understand your rights and how to exercise them